Frequently Asked Questions

Everything you need to know about your Rails fashion experience.

What is your standard shipping policy?

We offer standard shipping on all domestic orders, which typically takes 3-5 business days. Expedited shipping options are available at checkout for an additional fee.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please use our online portal to generate a prepaid return label.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, Rails ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How should I care for my Rails garments?

To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the inner garment tag. Generally, we suggest cold water washes and laying flat to dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.