Returns & Exchanges

At Rails, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Select your preferred return method to generate a prepaid shipping label or a QR code for printer-less drop-off at authorized locations.

3

Package Your Items

Securely pack your items in the original shipping box or a similar mailer, ensuring all original designer tags are still attached.

4

Ship and Track

Drop off your package at the designated carrier location; you will receive a confirmation email once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing